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Speakers
Robin Harper, RN
Robin has been a registered nurse for over fourteen
years, and has experience in private health care, longterm
care and as a charge nurse in a hospital surgical unit.
While serving as a long-term care surveyor for the Ohio
Department of Health, Robin was chosen as one of two
surveyors from the Dayton district office to participate
in the QIS pilot project in Ohio. She completed QIS
classroom training, mock surveys, and compliance
surveys, and has conducted numerous QIS surveys of
record as Team Leader. As the Ohio QIS Team Leader,
Robin was involved in training new surveyors, technical troubleshooting, and
assuring team compliance to protocol. She currently serves as a Master Trainer on
Nursing Home Quality’s contract with CMS to train state surveyors on the QIS,
and leads numerous trainings each year with nursing home providers on using the
QIS tools and concepts to assess and improve quality. Robin received her A.D.N.
from Sinclair Community College.
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Elizabeth Jeffries, RN, CSP, CPAE
Elizabeth Jeffries is a member of the CPAE Speaker
Hall of Fame, and works with executives in healthcare
and business who want to master their influence and
multiply their performance. She is an executive coach,
retreat leader and author of several books, including
The Heart of Leadership: How to Inspire, Encourage
and Motivate People to Follow You.
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Clint Maun, CSP, Maun-Lemke and IHN President and Founder
Clint Maun is nationally recognized for his innovative
leadership in healthcare consulting, speaking and research.
He is one of a select few to receive the CSP designation
of distinction, Certified Speaking Professional,
from the National Speakers Association.
As co-founder of Maun-Lemke, Clint has over 38 years
experience in healthcare management, leadership,
quality enhancement and self-development programs.
Clint’s acclaimed leadership process, “Smooth Operations,” has been successfully
implemented in small and multi-facility businesses nationwide. His visions,
ideas, techniques and concepts are currently at work in thousands of organizations
throughout the country.
Since 1984, Maun-Lemke has concentrated on innovative ideas and techniques
to improve the “people business” of the healthcare profession. As the Information
Resource for Healthcare, Maun-Lemke consults and speaks on staff retention,
customer service excellence, turf/team issues, mergers, marketing, leadership,
strategy, and change. Their strength is optimizing employee effectiveness with
programs targeted to the 3 “C’s” of healthcare...Customers, Co-workers and Collaboration.
Recognizing the growing need for healthcare education and information at the
facility level, Clint’s research has led to the development of exciting, new and
unique opportunities. Clint has the proven ability to motivate individuals to positive
action and implement results-oriented change. Using his vast experience and
knowledge of the healthcare industry, Clint provides proven and practical approaches
to address the challenges facing healthcare today.
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Karen C. Schoeneman, MPA (Invited)
Ms. Schoeneman is a senior policy analyst and
project officer with the CMS Division of Nursing
Homes, which has the responsibility for survey
and certification of nursing homes. Karen is colead
for the long-term care survey process, and
is the lead for the Quality of Life requirements.
She manages the research contract for the
demonstration of the new Quality Indicators
Survey (QIS). She is a nationally recognized
expert in culture change and is the CMS lead for
this topic. She is one of the founding members of the Pioneer Network and
is also an Eden Associate.
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Rena Shephard, MHA, RN, RAC-MT, C-NE
Ms. Shephard is the president of RRS Healthcare
Consulting Services in San Diego, providing
long-term care consulting and training services to
facilities, corporations, and attorneys nationwide.
A nationally-recognized expert on MDS coding
and the RAI process, she serves as a consultant
to several CMS MDS-related projects and to
several state Quality Improvement Organizations.
She also is a scriptwriter and presenter for CMS
MDS-related satellite broadcast/web casts. Ms.
Shephard is the founding chair and the clinical editor of AANAC. She was
a Director of Nursing in skilled nursing facilities for 14 years, with expertise
in all aspects of long-term care. She is the author of a number of books about
resident assessment and care in nursing homes, and she is a national speaker
on those topics. Her latest books are “MDS Self-Audit: A Practical Guide
to Ensuring Minimum Data Set Accuracy” and “Nursing Facility Enhanced
Quality Measures: Strategies for Successful Performance.”
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Sandy Biggi, BSN, SNT, RAC-MT, C-NE
Ms. Biggi has worked in the area of long-term care for over 25 years,
serving in numerous capacities including quality improvement director, RAI
coordinator, and director of nursing services. She is Resident Assessment
Coordinator – Certified (RAC-CT) and a Master Trainer for AANAC.
From 1999 to 2005, she worked at the New York Association of
Homes and Services for the Aging (NYAHSA) as a senior policy analyst
and consultant. As a consultant she provided audit analysis of MDS and
PPS systems and education to improve RAI/PPS processes. In addition,
she is a member of the advisory board at the University of Albany School
of Public Health to oversee the development and delivery of curriculum for
the RAI process across New York State. Sandy, in addition to performing
the functions which she had as a policy analyst, oversees the nursing facility
policy analysts and NYAHSA ProCareSM Consulting.
Carmen Bowman, MHS, ACC (Invited)
Carmen is the owner of Edu-Catering: Catering Education for Compliance
and Culture Change in LTC and calls herself a “regulator turned educator.”
Carmen was a Colorado state surveyor for nine years and a former policy
analyst with CMS, where she taught surveyors. Carmen now serves as a
contractor to CMS on culture change projects including an upcoming
symposium focusing on environmental regulation and culture change and
she co-developed the Artifacts of Culture Change measurement tool. She
is currently serving as a Technical Expert Panelist for the CMS contract
Measuring Culture Change and an AANAC grant project on the MDS and
Culture Change. Carmen served on the four year CMS Activities Panel
that rewrote the interpretive guidelines for tags F248 and F249 and she is
the primary instructor for the Activity Professional Course at Arapahoe
Community College. Carmen holds a Master’s degree in Healthcare Systems from
Denver University and is a Certified Validation Worker and Group Practitioner,
Certified Eden Associate and Eden Mentor. She co-founded the Colorado Culture
Change Coalition and has authored five culture change workbooks for Action
Pact.
Donna Duss, RN, MSN
Ms. Duss is founder and president of Duss Healthcare Consulting, LLC. She has
served as Director of Staff Development and as Director of Nursing in for-profit
and not-for-profit long-term care organizations. She has transcultural clinical,
educational and management experience gained from living and working in
the Philippines and Russia. Donna is a registered professional nurse, mastersprepared
through Pace University in New York as a Clinical Nurse Specialist in
Gerontology. She has served since 2003 as the Quality First Project Coordinator
for the Virginia Health Care Association, and in this role, she co-authored with
Dr. Vivian Tellis-Nayak a study on the Virginia DON experience. Donna is Vice
Chair of the Board of Directors for Shell Point Retirement Community, a 1900-
plus resident retirement community in Fort Myers, Florida, and Chair of the Board
of The Alliance Center for Retirement Living in Deland, Florida. She is a past
evaluator for the Continuing Care Accreditation Commission.
Janet Feldkamp, RN, BSN, LNHA, JD
Ms. Feldkamp is a partner and serves as Co-Chair of Benesch Friedlander Coplan
& Aronoff’s Health Care Practice Group. She focuses her practice in the area of
health care law, including long-term care survey and certification, state and federal
regulation, physician and nurse practice, and fraud and abuse involving hospitals,
suppliers, insurers and physicians. She retains active licenses as a registered nurse
and a nursing home administrator and has extensive health care experience. She
is the President of The American Association of Nurse Attorneys, and a member
of the American College of Health Care Administrators and American Health
Lawyers Association. She has been a frequent speaker on health law related
topics, particularly in the area of long-term care and is the co-author of The Law
of Medical Practice in Ohio, Second Edition. She is co-author of The Long Term
Care Handbook: Regulatory, Operational and Financial Guideposts published by
the American Health Lawyers Association.
Malcolm Fraser, MD, CMD
Dr. Fraser has been practicing in nursing homes since the 1980’s. He was a
member of the State of Florida Nursing Home Advisory Committee for many
years and also served as Corporate Medical Director, Beverly Enterprises in the
early years of the MDS and Quality Indicators. Florida was one of the first states
to have the new Quality Indicator Survey which was introduced in May 2007. He
will describe his experiences and, using constipation as an example, what Nursing
Home Executives can do to be proactive in their relationships with prescribers and
thereby minimize potential survey issues.
Rebecca LaBarge, RN, RAC-MT
Ms. LaBarge began her nursing career in the acute-care setting, moving into
Nursing Informatics and finally to the long-term care industry. She has held
various positions in long-term care nursing management including Supervisor,
MDS Coordinator, Regional and Corporate MDS Specialist and currently serves as
Director of Clinical Reimbursement for the Tutera Group. She is a Master Teacher
for AANAC, educating long-term care professionals at the facility, corporate, state
and national levels on all aspects of the RAI process including MDS, RAPS, Care
Planning, PPS and Case Mix Management.
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Fred Miles, JD
Mr. Miles is the Founder and President of Miles & Peters, P.C. Mr. Miles is a
nationally recognized expert in health law and has been named as one of the “Best
Lawyers in America” by Naifeh & Smith. He has also served as a Special Assistant
Attorney General to the Colorado Departments of Human Services and Health
Care Policy and Financing. Mr. Miles maintains an active civil and regulatory
trial practice, focusing on Medicare/Medicaid program issues, including licensure,
certification and reimbursement. With an active practice spanning over 30 years
in the health care field, Mr. Miles brings a wealth of experience to legal matters
involving this area of the law.
Diane Newman, RNC, MSN, CRNP, FAAN
Ms. Newman is Co-Director of the PENN Center for Continence and Pelvic Health
in the Division of Urology at the University of Pennsylvania Medical Center in
Philadelphia. In addition, she is an instructor in the School of Medicine. Her
clinical practice involves the evaluation, treatment, and management of urinary
incontinence and related problems. Ms. Newman received a master’s degree in
Nursing from the University of Pennsylvania in 1986. Ms. Newman was Co-
Chair of the 1996 Agency for Healthcare Research and Quality Clinical Practice
Guideline on Urinary Incontinence: Acute and Chronic Management. She was a
member of the CMS Scope and Severity of Nursing Care Deficiencies panel of
experts in long-term care on “Guidance to Surveyors on Urinary Incontinence and
Catheters, Tag F315.”
Ron Orth, RN, NHA, RAC-MT
Mr. Orth is the President of Clinical Reimbursement Solutions, LLC. He is
responsible for RAI, PPS and Medicare education throughout the United States
and Canada, and has over 20 years experience in the health care field. Mr. Orth has
been published in Provider Magazine and the Journal of Health Care Compliance.
He is a national speaker at AANAC and the Health Care Compliance Association,
and holds an Associate Degree in Nursing and a Bachelor of Art Degree in Health
Administration.
Jennifer Pettis, RN, RAC-MT, C-NE
Ms. Pettis is a Policy Analyst and Consultant for the New York Association of
Homes and Services for the Aging (NYAHSA). She began working in long-term
care as a “nurse’s assistant” in 1988 and is a skilled nurse manager. She has also
worked in acute care and office settings, as well as in the area of wound care case
management. With NYAHSA’S ProCareSM Consulting, “Jen” provides various
consulting services to members, including mock surveys, staffing analysis and
reviews of and staff training regarding the MDS (including PPS), RAPs and care
planning. She provides training on the RAI through the State University of New
York at Albany’s School of Public Health and is a Master Teacher for AANAC.
Rita Roedel, MS, RN
Ms. Roedel is the National Director of Clinical Reimbursement at Extendicare
Health Services Inc. In this capacity, she provides strategic direction and oversees
the clinical reimbursement function in 160 SNF located in 10 states. Ms. Roedel
has presented over 500 workshops at facility, state, and national meetings on
a variety of clinical topics such as Medicare PPS, RUG Medicaid, Restorative
Nursing, MDS completion, and clinical re-engineering.
Janine Savage, RN, RAC-CT
Ms. Savage is the Vice-President of Clinical Operations and the Corporate
Compliance Officer for United Methodist Homes. Janine has responsibility for all
functions of the Corporate Clinical Operations department, focusing on regulatory
compliance, interdisciplinary operational policy and procedure development,
employee education and training, third-party payor issues, and the integration of
Information Technology solutions into clinical practice. Janine co-authored the
poster, “Pathway to Prevention of Pressure Ulcers: An Interdisciplinary Approach
for Long-Term Care,” which won an Award of Merit from the Wound Ostomy and
Continence Nurses Society.
Mary Tellis-Nayak, BSN, RN, MSN, MPH
Ms. Nayak is currently the Vice President of Quality Initiatives for MyInnerView,
a company dedicated to providing management intelligence for long-term care.
She is currently on the editorial boards of Caring for the Ages and Advances in
Post-Acute Care and the Foundation Board for the American Medical Directors
Association. She was the president/CEO of the American College of Health
Care Administrators. Throughout her career, she has led quality improvement
programs throughout long-term care. In leading JCAHO’s program for longterm
care accreditation for ten years, she developed the first set of standards for
dementia care units, sub-acute care, and long-term care pharmacies. Most recently
she developed the first set of standards for Person-Centered Care within the Aging
Services department at the Commission on the Accreditation of Rehabilitation
Facilities (CARF) as well as standards for Alzheimer’s programs across the aging
continuum.
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